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Our response to COVID-19
How we're keeping our patients & caregivers safe
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FreedomCare and COVID-19 (coronavirus)

We recognize that COVID-19 has profoundly disrupted the lives of our fellow New Yorkers.

For many, the virus has overturned everyday routines and caused severe financial hardship.
For some, it has claimed the lives of people they hold dear.

We are determined to do everything in our power to keep our patients and caregivers safe.

Every piece in our system is carefully designed to
take care of the FreedomCare family we love.

COMPLETE ENROLLMENT

WITHOUT LEAVING YOUR HOME

No need to meet anyone or come down to our office. 

Our enrollment is fully digitized, so new patients can sign up today by email or phone.

GUARANTEED WEEKLY PAYMENT

FROM THE SAFETY OF HOME

Our caregivers will continue to get paid every Friday — no paper timesheets or forms needed. 

Our top-rated app allows caregivers to clock in & out — and get paid —  with a tap on their phone.

FREE 24/7 COUNSELING

BY PHONE OR TEXT

In these stressful times, our caregivers (and anyone who lives with them) can use our free counseling service to get emotional support, financial or legal advice, and community resources.
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You can access licensed counselors 24/7 by phone or text.

CARE FROM SOMEONE WHO

*LIVES* WITH YOU

As always, FreedomCare patients can hire caregivers who live in their home.

This minimizes the risk of coronavirus exposure from outside aides or neighbors.

PHONE RESPONSE

WITHIN SECONDS

Our system is 100% digital, so quarantines haven’t slowed down our customer support.

If you need anything, just give us a call! A helpful rep will be with you in 11 seconds or less. Always.

WE’RE HERE FOR YOU

DEDICATED HOTLINE & EMAIL

We know you may have urgent questions.

That’s why we set up a dedicated COVID-19 hotline and email handled by clinical nurses who are fully qualified to help screen for the virus.

DAILY SCREENING

TO ENSURE EARLY DETECTION

We hope none of our patients or caregivers contract the virus — but if they do, we want to be able to help fast.

That’s why we built a mobile app and SMS screening survey. With easy yes/no questions to answer daily, this screening ensures safety and support for both caregiver and patient.