Frequently Asked Questions
about FreedomCare and CDPAP

or scroll down for all questions

Most popular questions

Am I eligible for this program?

If you...

Have Medicaid
Live in New York
Need help with day-to-day activities

You are likely eligible.

Due to government regulations, Medicare is NOT enough.

Let's see if I'm eligible

Who can I hire as a caregiver?

Child
Relative
Friend
Legal spouse
Parent caring for a child under 21
Designated representative
Let's see if I'm eligible

Where is FreedomCare available?

FreedomCare is available in EVERY COUNTY in New York.

It is NOT available outside
New York.

Let's see if I'm eligible

What is your #1 question today?

Am I eligible?

Questions about Medicaid, Medicare & Insurance

Medicaid and Medicare

Do you have to be on Medicaid to qualify?

YES. This program is ONLY for Medicaid recipients, without exception. Medicare is not enough.
If you don’t have Medicaid but think you may be eligible, call 718-650-6611 now to reach a partner
vendor who can help you get Medicaid.

My grandmother has Medicare. Does she qualify?

Only if she has Medicaid too (Medicare is NOT enough).

What is the difference between Medicaid and Medicare?

Medicaid is a state and federal program that provides health coverage if you have a low income.
Medicare is a federal program that provides health coverage if you are 65 and older or have a
severe disability, no matter your income.

I have both Medicare and Medicaid — am I eligible?

Yes! As long as you have Medicaid, you are eligible to apply.

I only have Medicare — am I eligible?

No. You need Medicaid. If you don’t have it but think you may be eligible, call 718-650-6611 now
to reach a partner vendor who can help you get Medicaid.

I don’t have Medicaid, but I think I may be eligible.
How do I obtain Medicaid?

Call 718-650-6611 now to reach a partner vendor who is committed to helping you get Medicaid.
If all the intake reps are tied up, leave a voicemail—you’ll get a callback shortly.

What if I have Medicaid spend-down — am I eligible?

If you pay your Medicaid spend-down each month, you can join the program.

Medical Eligibility

What does it take to qualify as a person who needs care?

If you need help with activities of daily living —  like shopping, cleaning, bathing, and
grooming — there’s a good chance you’re eligible. A Medicaid nurse and/or a nurse from your
plan will visit you at home to determine (a) if you’re eligible and (b) how many weekly hours of
care you can get.

Are there any restrictions on the types of illnesses that are approved?

No. If a person has Medicaid and needs care, they can qualify.

My parent is already getting home care some days of the week.
Can I be their caregiver the rest of the time?

In general, FreedomCare and regular home care are mutually exclusive. The insurance company
will require the patient to choose one program and go with that program for all their care.
Also, FreedomCare will not add hours to a member’s plan of care. For example, if your parent is
approved for 3 days of care, they can get 3 days of care — through FreedomCare OR home
care, not both.

What if you are receiving help through a hospice?

If you are with an MLTC already, you may be eligible. If you are not currently enrolled with
an MLTC, unfortunately we will not be able to enroll you into our program.

Insurance Questions

What does it take to qualify as a person who needs care?

FreedomCare works with most MLTC and Medicaid HMOs throughout the entire New York
State.

Here are some of the insurance companies we work with:

Please call 718-989-4043 to find out if we can work with your insurance and help get you on care.

Disability and Special Needs

My father gets disability benefits — can he qualify?

Yes — if he has Medicaid and needs care.

My mother is on SSI — can she qualify?

Yes —  if she has Medicaid and needs care.

My sister has special needs — can she qualify?

Yes — if she is not on any other program. If she is on a special waiver program called OPWDD
(Office for People With Developmental Disabilities), she cannot join FreedomCare, because we
are only able to work with an MLTC or Medicaid HMO.

AM I ELIGIBLE?

How much will I get paid?

Questions about Payment

Caregiver Pay Rate

How much will I get paid?

You’ll get paid between $11.10-15.00 per hour, and between $16.65-$22.50 per overtime
hour — depending on your New York county. If you live in New York City (5 boroughs), you’ll
get $15.00 per hour, plus free health benefits!

How many hours will I be able to work?

You can work a maximum of 60 hours per week. The exact number will depend on:
i. Insurance approval. This is based on a nurse’s assessment of the patient.
ii. Patient preference. The patient can choose to hire you for all the approved hours, or just a portion.

How often will I get paid?

You’ll get paid every Friday — guaranteed. (As long as you submitted your hours properly, of course!). Our caregivers appreciate that their payments come in like clockwork; no exceptions.

How will I get paid?

You’ll get a weekly salary every Friday by direct deposit, check, or pay card (provided at no cost).

Does FreedomCare pay for overtime?

Yes. You’ll get paid between $16.55-$22.50 per overtime hour, depending on your NY county.

How do I qualify for overtime?

If the patient you serve is authorized to receive more than 40 hours per week AND you work
over 40 hours in a given week, you’ll start getting paid overtime.

Can I care for more than one patient at a time?

Yes, but you’ll need to split the hours. For example, if Mom qualifies for 23 hours per week and
Dad qualifies for 20 hours per week, you can work in the home for 43 hrs and be paid for 43 hours.
The hours will be split between Mom and Dad.

If I care for both my parents at the same time, do I get paid double?

See question above. You can add their hours together and work all the hours, but you will
never get paid double per hour.

Can I get paid to take care of my spouse?

No - not if you are legally married to your spouse.

I take care of my relative around the clock; does FreedomCare
pay for 24 hr care?

The exact number of hours you can work depends on insurance approval and patient preference.
FreedomCare allows caregivers to work up to 60 hours per week.

Does FreedomCare pay for holidays or sick days?

As you work, you’ll accrue up to 5 paid sick days each year. Plus, you’ll get direct deposit,
overtime, family leave pay, and disability. And in many NY locations, caregivers are eligible for a
free health benefits package.

Will you reimburse my travel costs?

No, we are unable to reimburse travel expenses on this program.

Hours and Tracking

Are my hours set? Can I be on a flexible schedule?

Hours are flexible, so your loved one can coordinate with you to make a schedule that works for both.

How will you track my hours?

We have a special app for caregivers, so you can clock in and out on your phone. No paperwork,
no timesheets — it’s fast and simple.

What if there’s a mistake with my payment?

That’s why our 80+ dedicated staff members are here. Our average phone wait time is 7 seconds, so if you ever have a problem, just pick up the phone — you can expect a helpful, professional
resolution immediately.

If I need a day off, who will cover me?

We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in.

And if you need coverage for a longer period of time, contact us at (718) 989-4043. We can utilize a
different division outside the CDPAP program to get you a dedicated home aide.

What if I’m sick and can’t work?

No worries; as you work, you’ll accrue up to 5 paid sick days each year. FreedomCare caregivers get
lots of great benefits: sick days, regular pay, direct deposit, overtime, family leave pay, and
disability. And in many NY locations, caregivers are eligible for a free health benefits package.

Can you provide assistance if I am not available that day to be
with my grandmother?

FreedomCare does not offer outside aides under CDPAP — but you can avoid this conflict if the patient signs up more than one caregiver.

If you need coverage for a longer period of time, contact us at (718) 989-4043. We can utilize a different division outside the CDPAP program to get you a dedicated home aide.

Caregiver Benefits

What benefits will I get as a caregiver?

Lots! FreedomCare caregivers get on-time pay (we’ve never missed a payment!), sick days, direct
deposit, overtime, family leave pay, and disability. And in many NY locations, caregivers are eligible
for a free health benefits package.

Will I get health insurance?

Yes! If you live in New York City, or Nassau,  Westchester, or Suffolk counties, you will fully-paid
health insurance. For other NY locations, you’ll have the option of joining our highly affordable
company plan. Speak to one of our representatives for more details by calling (718) 989-4043.

Will I get paid vacation days?

As you work, you’ll accrue up to 5 paid sick days each year. Plus, you’ll get direct
deposit, overtime, family leave pay, and disability. And in many NY locations, caregivers are
eligible for a free health benefits package.

Are there any retirement plans available?

Yes! All caregivers are eligible for a generous 401(k) package. If you decide to contribute 3% of
your annual pay to your 401(k), we will contribute the same amount, free of charge. And if you
contribute an additional 2% on top of that, we will match it by 50%.

AM I ELIGIBLE?

Can I be a caregiver?

Questions for caregivers

Who can be a caregiver?

Who can be a caregiver in this program?

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).

My mom needs care. Can I be her caregiver?

Yes, as long as she has Medicaid and lives in New York.

My son needs care. Can I be his caregiver?

Only if he is over 21 years of age. Parents cannot be caregivers for children under 21.

My husband needs care. Can I be his caregiver?

No — not if you are his legal spouse. Legal spouses cannot serve as caregivers for each
other in this program.

My neighbor needs care. Can I be their caregiver?

Yes, as long as they have Medicaid and live in New York.

My sister needs care. Can I be her caregiver?

Yes, as long as she has Medicaid and lives in New York.

I’m only 18. Can I be a caregiver?

Yes! You can be a caregiver if you are 18 years or older.

I’m not a US citizen. Can I be a caregiver?

Yes, as long as you have valid work authorization. Not sure how to get that? Contact us at 718.682.7562.

I live with my mom. Can I be her caregiver?

Yes! Consumers and caregivers can reside in the same home.

I am my mother’s POA (power of attorney) and health proxy.
Can I be her caregiver?

Please call us at (718) 989-4043 to find out. In some cases, this is possible.

I want to work with FreedomCare!

I already have a part-time job. Can I still be a caregiver?

Yes, as long as you can put in the hours needed.

I want to work for FreedomCare but I don’t have a family member or
friend who needs care. Can I still work for you?

Yes! FreedomCare has recently opened its own Home Health Aide (HHA) agency. We accept only
dedicated caregivers who take great pride in their work. Click here to learn more.

Caregiver Qualifications + Process

Do I need to be certified?

Nope! No certifications; no prior training. You just need to be a capable person who wants to
care for someone they love.

What if I have a misdemeanor on my record? Would that disqualify
me as a caregiver?

You could still be caregiver. In this program, background checks for caregivers are not required.

Process of getting approved as a caregiver

What steps will I have to take to get approved as a caregiver?

If you are 18 or older and authorized to work in the US, you can get approved! You’ll need to
get a physical exam, sign some paperwork, and show your ID. No need to travel to our
office — we’ll come to the patient’s house!

Will I need a physical exam to get approved as a caregiver?

Yes. Call our office at (718) 989-4043 to get the details.

AM I ELIGIBLE?

What are the steps to sign up?

Questions about the Enrollment Process

What is the process of signing up?

What is the process of signing up?

Here are the steps:
1 - CALL. You’ll call us at (718) 989-4043. One of our intake representatives will help you get
started on obtaining authorization from the patient’s Medicaid insurance.

2 - FORMS. We’ll send you some forms, including a nurse assessment and medical forms, to be
completed by the patient’s doctor.

3 - IN-HOUSE VISIT. One of our onboarding field specialists will conduct an in-home orientation with both the patient and the caregiver, ensuring that all parties involved understand the process and responsibility.

4 - WELCOME ABOARD! A member of our welcoming team will welcome the patient into the
program, give a username and password for our app, trigger caregiver payroll, set the caregiver
schedule, and introduce the care team coordinator. You are all set for loving care to begin!

How long does it take to be approved?

It can take anywhere from two weeks to three months, depending on how fast your insurance
sends approval.

Will I need to come to your office to enroll?

Nope! You’ll email or fax the necessary forms, and we’ll come to you for the orientation.

Where are your offices located?

You can visit our offices by appointment only. We have offices in:
Long Island
Queens
Bronx
Brooklyn
Buffalo
Monticello
Rochester
Syracuse
Manhattan
Melville, Long Island
But if you don’t live nearby, no worries: you don’t have to come into our office to sign up.

I filled out all the forms. Where should I submit them?

You can email them to: forms@freedomcareny.com or fax them to: 718-260-6307.

AM I ELIGIBLE?

Can this program work for me?

Questions for the Patient

Who can I choose to be my caregiver?

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).

My daughter lives with me. Can she be my caregiver?

Yes! Consumers and caregivers can reside in the same home.

Will I have to pay for this program?

No! This is a Medicaid-funded program; you will not pay anything.

Can I hire my spouse?

No — not if they are your legal spouse. Legal spouses cannot serve as caregivers for each
other in this program.other in this program.

Would FreedomCare replace the current care services I get?

Yes, the CDPAP by FreedomCare program is instead of traditional homecare.

How much does it cost to be enrolled?

Nothing! This is a Medicaid-funded program; you will not pay anything.

I get care during the day through Medicaid. Can I pay my daughter
to take care of me at night?

Our program is funded by Medicaid. Medicaid will pay your daughter to care for you during
the time allotted to you by your Medicaid insurance company.

Switching programs

Can I switch from another CDPAP agency?

Yes! Call us now at (718) 989-4043 and we’ll show you how.

Is it easy to switch companies? What would the steps be?

Call us; it’s simple. We need your physical exam results, we need the patient to request the
switch from their insurance case manager, and we will come to the house to sign you up.

AM I ELIGIBLE?

How does this program work?

General Questions about FreedomCare

I don’t live in New York; can I still apply for FreedomCare?

No — this program is only available in New York.

Is FreedomCare available in New Jersey?

No. But there are similar services available in New Jersey — click here to learn more.

Is FreedomCare available everywhere in New York?

Yes! FreedomCare operates in every one of New York’s counties. So wherever you are in New
York, you can enjoy this program.

Who pays for this program? Is it free?

Medicaid pays for this program; it is free for all members.

How does this program work?

If you are Medicaid-eligible, you can hire a family member or friend to take care of you, and
FreedomCare will pay your caregiver through the state’s CDPAP program.

I am a NY resident, but I live with my daughter in another state for
several months a year. Can I still qualify for this program?

This is likely fine. Please call us at (718) 989-4043 to discuss the details of your situation.

I have a home attendant, can I have my relative get paid to take
care of me as well?

In general, a patient cannot get FreedomCare AND regular home care. The insurance company
will require the patient to choose one program and go with that program for all their care.
Also, FreedomCare will not add hours to a member’s plan of care. For example, if you are approved
for 20 hours per week of care, you can get 20 hours of care — through FreedomCare OR home care, not a combination.

If my mom is getting home care during the day through
Medicaid, can I get paid for the hours I take care of her at night?

We cannot add hours to your mom’s existing allotment; we can only allow you to take over existing
hours of home care.

If your mom prefers to get care in the late afternoon/evenings (for example 5-9 pm)
and it works better for you, that’s fine.

If you want to get paid for overnight care, this will require a special review and approval by your mom’s insurance company. The approval must indicate a clear need for care to take place specifically during nighttime hours.

AM I ELIGIBLE?

Current Caregivers

Questions for active FreedomCare Caregivers

How do I install the app on my phone?

Go to play store / app store and search “FreedomCare Plus.” Press install. When installation is
complete, press open. Review and grant the app the requested permissions.

Log in with the username and password given during your start-of-care phone call. If you don’t have that information, please contact your care coordinator.

How do I log in to the payment site to review my pay stubs?

Go to ess.adspays.com. Use your username and password to log in. If you don’t have that
information, please contact your care coordinator.

My salary did not appear in my bank account as expected. What do I do?

Please contact your coordinator — they will look into it and help you work things out.

The app is not working for me — is there any other way I can input
my time online?

No. But the app should work for you on any phone or tablet — it doesn’t have to be yours.

I want to get information about my insurance benefits. Who do I contact?

Please contact our plan administrator at 877-435-2063 for a detailed explanation of your benefits.

My patient has been hospitalized; what should I do now?

When the patient is hospitalized, you must contact your coordinator immediately to inform
them. You are NOT to clock in once the patient is admitted as the insurance will not pay for
home care services during hospitalization.

AM I ELIGIBLE?